For referrers
Refer a client
For support coordinators, plan managers, WorkCover case managers and GPs. Up the Road Physiotherapy & Rehabilitation provides in-home physiotherapy across the Gold Coast.
To do — decide how referrals arrive
Choose one: a short referral form on this page, an email address, or a phone number. Then add it here, along with how quickly we’ll contact the client — only a turnaround Shreya can keep every week. The draft said “within one business day”.
In the meantime, the contact page has our details.
What we need
- Client name, contact details and suburb
- NDIS: participant number, how the plan is managed, plan manager details, plan dates and goals
- WorkCover: claim number, case manager, injury and date of injury, GP details
- Reason for referral and anything we should know before visiting (pets, access, best times)
NDIS at a glance
- Unregistered provider. We see self-managed and plan-managed participants only.
- Therapy supports, item group 0128, charged within NDIS price limits.
- Travel time and kilometres invoiced as separate lines, within NDIS caps.
- Written service agreement before the first visit. Copies to the plan manager and support coordinator with the participant’s consent.
- Reports for plan reviews: TO DO: turnaround time and cost
- NDIS Worker Screening Check held.
WorkCover at a glance
- Treatment approval confirmed with the case manager before starting.
- Progress reports: TO DO: frequency, e.g. after the initial assessment and every 4–6 visits
- Workplace visits: TO DO: does Shreya offer these?
Contact for referrers
Email: info@uptheroadphysiotherapy.com.au
Phone: TO DO: business number
To do
Decide whether to list a fax number; some case managers still ask for one.