Privacy Policy

Up the Road Physiotherapy & Rehabilitation (Shreya Mohan Rane, ABN 40 410 934 734)
Last updated 18 October 2026

To do — before the site goes live

This is a starting draft. Fill the gaps below and ideally have it checked; the Australian Physiotherapy Association has privacy resources for members.

What we collect

To provide physiotherapy we collect personal and health information, including your name, contact details, date of birth, medical history, details of your condition and treatment, and funding details (for example NDIS number and plan details, WorkCover claim number, health fund details). For children, we collect information from parents or guardians.

How we collect it

Mostly from you directly. With your consent, we may also collect it from your GP, other health practitioners, your support coordinator, plan manager, WorkCover case manager or insurer.

Why we use it

To assess and treat you, communicate with you, coordinate care with others involved in it, send invoices and claims to funders, meet our legal and professional obligations, and manage our business.

Who we share it with

Only as needed and, where required, with your consent: your GP and treating practitioners, plan managers and support coordinators, WorkCover Queensland or your employer’s insurer, health funds and Medicare, and our software providers. We don’t sell your information.

To do

Confirm where Splose and Zoho store their data, then state plainly whether information is held in Australia or overseas.

How we store and protect it

Records are kept in secure, password-protected clinical software.

To do

Confirm the clinical software to name here (Splose).
State whether paper records are kept, and if so how they’re stored securely.
Check the current Queensland record-retention requirements, then state the retention period. The draft said at least 7 years, and for children until they turn 25.

Your website visit

This website does not use tracking cookies. Messages sent through the contact form go to our email and are handled under this policy.

Accessing and correcting your information

You can ask to see or correct the information we hold about you. Contact us and we’ll respond within 30 days.

Complaints

If you have a concern about privacy, contact us first on info@uptheroadphysiotherapy.com.au or TO DO: phone. If you’re not satisfied, you can contact the Office of the Australian Information Commissioner (oaic.gov.au, 1300 363 992). NDIS participants can also contact the NDIS Quality and Safeguards Commission (1800 035 544).